Josh B.

We used Simply to Impress to print and ship the "Thank You" cards for our wedding. Individually typing out notes on each of the 50+ cards, adding the return address, and providing the shipping address took the better part of 3-4 hours. Upon my attendees receiving their cards, every single card was reported to have had the wrong Thank You card in the envelope. Obviously my now wife and I outreached every single person that attended our wedding, having to apologize for the card company mishandling every order.

In response to this terrible situation, I attempted to use both the live chat and call in number to resolve this issue. Live chat was terrible, took forever to respond, and put me through the ringer by having me "prove that the cards were incorrect". Luckily I already had photos from 5 or more people that had received wrong cards. While waiting on live chat to respond, I called into their mainline twice. The first time was met with a static connection where the agent could not hear me and I could not hear them. The second agent told me to send them an email so they could "further investigate". Such a joke and scam. Do not embaress yourself like we did, when choosing your card company. 0 STARS AND WOULD NEVER RECOMMEND. No wonder why they don't post their Google reviews, after seeing all of the other war stories from these scam artists.