Joshua H.

I am sad to give this company only 3 stars. I actually LOVED the shower head, and it made a drastic difference in our low water pressure situation. Also, the quality of 'the supreme' model is stellar, solid brass, very heavy. In fact, I loved it so much, I wrote in to them with my praises and actually got a response thanking me for the feedback.

However, after a year or so, the the ball & socket, which is what allows the head to adjust, became stuck in one position. I tried resolving it myself to no avail, so I contacted customer service by email, as the products are supposed to be lifetime guaranteed. I got ZERO response after three emails, and the phone number just goes to an answering machine, which is totally lame.

Despite the head getting stuck in one position, we still use it, and it still provides excellent pressure. But the customer service is non existent when it comes to resolving any type of issue.

So buy at your own risk. Do your research on which model will suit you, and you will likely love the product. But dont expect anything more than the head arriving safely to your door.