Judd M.

I had a terrible experience as a Turo Host! We are in the SLC, Utah metro and started with a minivan. It was profitable, so we got another one, then tried a luxury SUV to appeal to the skiing visitors. The first 3 trips went perfect with raving reviews, but the third lost control in a rainstorm and got in an accident. Turo refused to process the damage claim, because my safety inspection was 3 months old. The claims adjuster also advised me that they could deny the claim, because I didn't have a photo of the guests Driver's License and photo of the guest holding the Driver's License. My personal insurance would not cover the damage, because the accident occurred during a Turo Trip. The damages we over $18,000 and we were stuck to cover the bill out of pocket!
As we started this Turo Host experience, our current bank and insurance company would not consider being associated with Turo, this was my first ignored warning. The fine print in Turo's agreements gives them several loopholes and I haven't figured out how to hold Turo or their Guest accountable. The agreements include a no-lawsuits clause, so I cannot sue Turo. I have requested arbitration four times with no response.
The risk of have any vehicles on the road, driven by strangers, with practically no insurance is way too high to be considered. I discourage anyone from becoming a Host. If you are already a host, I encourage you to cash-out your assets before they get totaled without coverage.