I booked a hotel room online in expedia for the winter 2020 (Itinerary # **************). Later, due to covid 19 uncertainty, I tried to cancel it online and only to found that the reservation is managed by expedia/Vibro and thus could not be cancelled online (What a strange logic!) and I was informed that I have to cancel it over the phone. I called the provided phone number and waited 1 hour and 30 minutes before finally connected. It is terrible!
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Amanda Smith | livingsocial | Consumer Advocate