Ka M.

My second ad ever on Gumtree, and first one in a long time.
Gumtree.com.au deleted it for no valid reason.
The ad content was similar to other sellers, don't see any valid reason for it being deleted. The support team I chat to also agree - they don't see any reason for it.
2 days ago I was advised to provide proof of purchase of the item that was posted on the ad and also a new picture to prove I have the item with me. This was the 3rd follow I had with Gumtree support team. So I provided and I was advised the feedback from the review team should be expected in 24 hours, 48 hours the latest.
Yet again have not received any feedbacks today, so I tried to contact support team again, was told the feedback is still not available, can only escalate the issue again.

The ad was for a discontinued set of Lego, very simple and straight forward ad. But the amount of time on the follow ups is beyond acceptable.
Totally disappointed and frustrated of how Gumtree handled my case. Everyone's time is also precious and no one deserve this treatment. Will not trust Gumtree again.