kat d.

Two weeks ago i paid almost $100 for what they call top ads and home gallery ads. Neither is what those names make your believe, the home gallery ad is NOT on their home page!

Seeing that i immediately wrote them a response that i was cancelling that order (in less than half an hour from putting it up), and talking to someone called Hope, she said that i would get the refund within 3-5 working days, so i waited over the weekend, and when nothing happened after the 5th working day, i got back onto them via the chat and that time talked to someone called Ben.

He got all the information and said that he will contact the manager, that all refunds need doing by managers. I asked how much longer i have to wait, he said it takes 1-2 days and that they will get back to me via the email, once it's been done.

It was a Thursday so i thought it should be done by late Friday, but again nothing and after waiting over the second weekend today is the following Tuesday - one day short of two weeks since the original payment - and there is NO refund money and NO EMAIL.

It is obviously intentional when giving the refund takes one click, so i am hoping that this is an eye opener for someone considering to place any paid ads on Gumtree you are probably not getting what you believe, and the refund process is definitely very difficult and they keep delaying it with false promises.

I yesterday told them that i will start writing honest reviews so it's been their choice to let that happen instead of doing the right thing to me.

Gumtree please do not get back to me by 'please contact the customer service'. That is exactly what i have been doing almost every day now - apart from the chats i also submitted a customer service contact email and THERE IS NO REPLY.

Please also note Gumtree that i am not going to give up on getting my money back, so the sooner you act the less damage you cause to yourselves.