Kathryn I.

Two and a half days ago, my new 4-month old modem stopped working. Nobody I spoke to would or could explain how this happened. I was informed that I would receive a new modem in two days. Without internet access, I could not work. I had to drive into Toronto (257.2 kms round trip) to complete and submit the project (secured server). When the modem arrived two days later having sat outside my door for 4 hours in -11, I waited 23 minutes for tech service that took 20 minutes to set up the modem only to be told that in one to 24 hours, I would have internet. Now I know for sure that I am not a valued or important customer. This amounts to what I suspect will become three days without internet for no discernable reason in the first place. I have almost lost a contract and expect that I will be making the 257.2 km drive to the office and back tomorrow. With internet, this would have been entirely unnecessary. I know ExecuLink will not reimburse my monetary expenses or take into consideration the 2 days and perhaps/maybe/could be another 24 hours of waiting for the modem to re-set or whatever. Anything has to be better than this.