Kathy S.

I recently purchased 2 harnesses for my new dogs already having one dog that has a Joyride harness that we liked. I love the product. The company was a nightmare to deal with. Horrible communication. No matter how many times I asked, nobody would call me. Sometimes it just takes a conversation to clear something up but they refused to communicate by phone. Text and email only. Also, I could have purchased this through Amazon and received it in two days. I went directly through the company and it took two weeks.

They emailed me a promotion and then told me I could not use it. I purchased two harnesses for the 15% bulk discount. Then they emailed me an offer for a 3rd harness at half price. I purchased it to take advantage of the low price. Then they emailed me that I could not use that discount. Now I had 3 harnesses with one of them 50% off and I only needed 2. They refunded my initial payment for 2 and charged for the 3. Then they refunded another partial payment and I ended up at the end with 2 harnesses the second one being 50% off. The whole transaction was ridiculously complicated and stressful. I will never do business with this company again.I