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Do not do business with these people! They will consistently lie to you about your order and then keep your money! They don't even have a customer service manager that will return phone calls or respond to emails. The "manager" responsible for customer service and disputes is not available and I was told that she (her name is Daria) will absolutely not return phone calls to customers. Absolutely terrible business practices and I was forced to file disputes with both PayPal and my credit card company to try and get a refund for my money that these absolute shameful thieves stole. A complaint with BBB will also be filed and anything else I can do to affect their business license. I am making every effort available to me to try to keep other customers from being defrauded by these reprehensible crooks!
Tip for consumers:
Customers do not like being lied to, and they detest being ripped off!
Products used:
None, I ordered a chair.
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Hello,
Thank you for reaching out and bringing this to our attention. We understand your frustration with the cancellation process and apologize for any inconvenience it may have caused.
We appreciate your understanding of the challenges we faced in canceling your order after it had already entered the shipping process. Our team worked diligently to reroute the shipment and ensure you received a full refund promptly.
It's important to note that cancellations can be complex once an order is in transit, as manual intervention is often required to remove items from the shipment. We strive to make our cancellation policy clear and accessible on our website to ensure transparency for our customers.
If you have any further questions or concerns, please don't hesitate to reach out. We value your feedback and are here to assist you in any way we can.
Thank you for your understanding and patience.