Kelli N.

I have been waiting over 5 weeks to receive my order. I placed my order April 29th and it is now June 5th. Some people I have spoken too have been waiting for 8 weeks. There customer service sucks. They make sure you know that they are not responsible for anything ounce it leaves their facility and orders will not be changed, cancelled, returned or refunded, no matter what. I have never had a company do that ever. Any other company would always make customer service and satisfaction a priority. They keep blaming shipping taking so long on the number of orders and COVID-19, but There are way bigger companies than them with way more orders, I'm sure, that have not taken 4- 8 weeks to ship. I've ordered from these companies have not encountered any shipping delays. They have AfterPay which I tried to use and it charged my card for the full amount anyway. They would not even attempt to help me fix the issue. Just said it wasn't their problem that I'd have to contact AfterPay. I still have not received my products so I can't speak for them just my experience with customer service and shipping.
I finally recieved my products after over 6 weeks. I was super excited to get them on my fingers! I had seen a few reviews that said the nails were flimsy, bit I thought it was just because they were using the stilettos and filing too much off the side witch will weekend the integrity of the nail. Anyway, I applied EXACTLY how Max does in videos. Step by step, prepped nails, prep, primer, base, etched the nails, used press on gel, cured. Used the the coffin, which have really nice C-curve so they should be stronger. Looked great! But not even a 24 hours later, I have already bent 3 nails. Not broke, but bent all the way. Just doing normal everyday stuff. 2 was just pulling up a pair of pants just drying off with a towel. These nails are very flexible. I'm am not empressed with them. The rest of the system seems good, but the nails need to be stronger. Kinda wish I could cancel my second order. But, hoping the ballerinas won't be so flimsy.