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Kelly P.

Pennsylvania

Contributor Level

Total Points
80

1 Review by Kelly

  • Expedia

5/7/23

Book locally through a small travel agent. I mistakenly booked my Aunt through her maiden name instead of married. Expedias agents were trained improperly so they assumed it would be fixed with a form submission. They were wrong about that. It's only acceptable with certain airlines and it can't be more than one. Due to broken English staff couldn't explain issues with airlines and I guess due to not being able to write detailed notes saying they made mistakes… I lost 4,500 usd on plane tickets just over a name change that the airlines said they could fix without Expedia reporting if.

Products used:
Flights. I made mistake putting my aunt’s maiden name instead of married name. I followed protocol and submitted forms, wasted on month with phone calls and agents to be told that the original agent didn’t know what she was talking about. And told name change was denied a refund, told by agents it wasn’t in the notes that it didn’t happen basically not in the notes. Then lost 4,500 usd

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