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Do not order from this company. They rip you off. I bought 2 pair of boots on sale that were too small. They were supposed to swap about for a bigger size. Instead, they gave me my money back and told Me I needed to rebuy them both at the full price. Even though I already purchased them At a sale price with other things that I kept. If they think i'm gonna give full price for something that I already paid a sale price for their crazy. This is one of the companies we need to boycott and never order from because they're stealing our money just like the chinese are stealing our freedoms.
Tip for consumers:
Don't use this company
Products used:
None. They ripped me off
DO NOT USE THIS COMPANY. THEY TAKE YOUR MONEY AND YOU NEVER RECEIVE YOUR ORDER. SHOULD HAVE KNOWN BETTER FOR THE PRICE AND BEING CHINA!
Tip for consumers:
do not order from dh gate
Products used:
none. i never got the merchandise. they claim sit was sent but i never got it.
DO NOT USE THIS COMPANY. I USED THEIR ONLINE SYSTEM TO ORDER A PART FOR MY FRIDGE. APPARENTLY IT DIDN'T ASK ME FOR ENOUGH INFORMATION SO IT SENT ME THE WRONG PART (SENT ME THE PART FOR A DIFFERENT FRIDGE EVEN THOUGH I ENTERED THE INFO IT ASKED FOR). WHEN I TRIED TO GET A RETURN AUTHORIZATION TO GET THE RIGHT PART, THEY SAID I HAD TO PAY TO SEND THE PART BACK TO GET THE RIGHT ONE. THEY WOULD RATHER LOSE A LONG TERM CUSTOMER THEN ISSUE A $5 RETURN POSTAGE. WHEN I SPOKE TO A CSR AND SHE COULD NOT HELP ME SHE REFUSED 4 TIMES TO ALLOW ME TO SPEAK TO A SUPERVISOR AT MY REQUEST AND HUNG UP ON ME. DO NOT USE THEM. OVER THE YEARS THEIR SERVICE HAS WENT DOWN HILL.
I only give it one star because I can't give them zero. I bought numerous items. It not only took forever for the items to get to me (almost 2 months) but when I received some of the items they were misleading ads. Instead of getting a set, they only send you one item. You order a Salt and Pepper Shaker set and you get one not two. You order Meat Claws and once again you only get "1". You order Super Suction Cups and you receive one all of which the adds show a photo of two and come in sets. I tried a few times to contact them via email because there is no phone number and they never returned my email to return the items for a refund. I will NEVER order nor recommend them again. That is what I get for buying overseas. :(
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Hi Kelly,
Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.
Connect us using the link https://www.dhgate.com/helpbuyer/helpcenter.html#pu1812_helptop-contactUs