Ken J.

I placed an order for a lab test only to find out my doctor would perform the same test under my health insurance. So, two days later I cancelled the lab test. According to their own policy you can cancel a test prior to use and get a refund, with a 20% cancellation fee. While I disputed the cancellation fee, I accepted it and expected a refund. All of this was in emails going back and forth. It is over a month and I've had to escalate my request to my credit card company since they have not yet issued the refund.
And besides folks, a 20% cancellation fee for what?