Reservation through Expedia wasn't found by Thrifty when our flight was delayed, so we had to take an Uber to our location, cost $40, and an extra hour waiting. Reserved another car through Expedia that cost $60 more to rent for one less day and received an email from AVIS stating they were charging us $50 for not picking up the rental. Terrible communication by Expedia to their partners. It takes a lot of digging to find how to register a complaint with Expedia and the agent gave a hollow apology, without any offer to assist, only excuses. They also continually stated they "understand", which must be part of their training. When a customer has a complaint always say you understand regardless of whether you have the slightest inclination to what they are stating.