Laura L.

I was trying to make an online purchase and the website rejected 2 of my cards, I called my banks immediately to see what's wrong and they told me that the transaction was approved by the bank but the website is rejecting the card. So I chat with 3 customer rep. And they couldn't helped me at all nor did they know what was the problem, the only thing they told me was to try again later or use another card. So, I did but still no luck. I have already tried 3 different cards now and I do not have a 4th one. I called twice and they still CANNOT help me. As last, I emailed them and guess what? STILL CANNOT HELP ME! On top of this they gave me a 25% off for NEXT purchase! What I am going to do with that if i cannot even place the first order!?

I was making my first purchase on the site and they have so many problems! After all the emails back and forward, they cancelled my order telling me it was sold out when clearly there was still 3 left in stock. My credit card was fine and they even sent me an email CONFIRMING that the order was going to be shipped shortly, to later send me an email saying it was cancelled! On top of all the trouble they made me go through, their only apologize is saying that "they also love their stuffs" and a coupon for free shipping. My order was worth USD $135.00 which already had free shipping, I don't need a worthless coupon! You've wasted MY TIME for NOTHING!