lauram1684

Laura M.

Contributor Level

Total Points
121

1 Review by Laura

12/17/20

Friend gave us hurricane candle holders, 6 in a pack, 11" tall. Also gave us 6 flameless candles from Amazon to put in them. I placed each hurricane over a candle after I found a place for each one in our home (hurricane had no bottom). The hurricanes were really too big and clunky, so I removed the candles, placed each one back in the individual box it came in, placed them all in the big mailing box, added the bubble wrap, and off I shipped it back at my own expense. I had already spoken with cust. Serv. And she said they could only refund my friend's payment method, no gift card. Talk about embarrassing, so I had to call my friend to let her know. As awkward as it was for both of us, she sent me a check for the amount of the gift (this was a gift she had collected money for from others who were in on the gift.) NOT end of story. My friend had to let me know she was refunded of the cost--more awkwardness, and when I called cust. Serv., the rep she said they came back used, smudged and not in original wrapping. I DIDN'T notice any smudges or problems with them when I repacked them, but I suppose it's possible the candles might have slightly rubbed against the glass on some of them, but come on! You can easily get that off in a snap. Items were secure and arrived intact back at the company. The cust. Serv rep I spoke to about the partial refund was useless. I would tell her I sent the items bk essentially unused and that I hadn't noticed any smudges and she would refute that and tell me her company policy. We kept going in circles. After I insisted on talking to her supervisor, she put me on hold for about 5 minutes and came back and told me her supervisor wasn't available and that I couldn't talk with this person. Then I told the cust. Serv rep my whole story about how this was a gift, the embarrassment, etc. etc. She had no response other than repeating that there was nothing she could do for me. This company has no heart, no soul, no integrity, just policy. Customer BEWARE!

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