Larry D.

Terrible customer service, dishonest and incompetent!

Suspected they were not reading my specific instructions about including the address in two different languages and were just hurrying around cutting and pasting robotic replies to keep me quiet and placate me.

Was soon proven right and they botched the whole thing with my package getting returned to sender after a 2 month wait because the address was not accurate!

Post NL did not even have record of them putting my door number on the box and when I asked Grasscity about this they simply denied it and claimed that they had. This was their way of refusing all responsibility for the mistake (and charging me 5 dollars restock fee) and blaming a guy (me) who has concrete (and provided them with it) proof and an email paper trail showing that in fact I provided them with not one but 2 addresses one in English and one in Chinese!
I specifically told them to print out the Chinese and place it on the parcel but they were so inattentive they did not even realize I was asking them this and it was sent without! No matter I thought as long as it has the English! In the end they managed to even get the address in English wrong!

Later when I sent proof of all the information I had provided them with by email they also claimed that the address I had sent them in Chinese had not made it through their system!
Then though having sent them an email containing Chinese they sent back a reply which included this very same Chinese completely clear and all in working order, clear proof that it had in fact gone through fine and they had in fact received it! Just plain liars!
Incompetence is one thing but dishonesty like this is something that made me angry enough to put pen to paper and write this review!

Still waiting on a refund! Believe me I have since found that this company has many terrible reviews online! One of those reviews is called 'horrible and completly unapologetic about it' which is how I feel too. I would not have written this if they had accepted responsibility and been honest about it. Contempt is what I felt from this horrible company!

http://grasscity-com-reviews.measuredup.com/*******