Liliana-Ana B.

Vancouver, Canada

Liliana-Ana's Profile

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Betsey Johnson

Women's Clothing

“Bad Experiences, Bad Customer Services, Bad Shipping.”

2/4/24

I ordered in December 3rd,2023 o pair of Diva Ivory boots, and I paid 99$ for boots and 44.95$ for shipping, plus taxes. This was ok, but in January, 23rd, 2024 I received a letter from FEDEX that I still owe them another 56.60$. In total I paid 100.95$ for shipping and 99$ for boots. This is unfair and unprofessional. When I made the payment, I considered that I paid the total amount for the boots. It is unacceptable that after almost 2 months I received another amount of payment for shipping. Also, when I placed the order, the delivery time was 1 week not 1 month. I will never order anything from them again.
Bad experiences, bad customer services, bad shipping.

Products used:
Diva Ivory boots.

Service

Value

Shipping

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Thank you

Betsey J. – Betsey Johnson Rep 2/5/24

Hi Liliana-Ana!

We sincerely apologize for this unpleasant experience! Please send us an e-mail at info@betseyjohnson.com, for additional assistance with this.

Sincerely,
Betsey Johnson Customer Service Team.