Lynne W.

Saks Off 5th gives new meaning to a 2 for 1 sale. I ordered two shirts and they billed me for two shirts but I received only oneon July 7. I let Saks OFF 5th know using their website about the missing shirt within two hours of receiving the package. I also called and after waiting nearly an hour on hold told a CSR I had received only one shirt and gave them the case number generated by by online complaint (made while on hold). I asked that the missing shirt be sent to me. I was told they had to investigate. Both via email and on the phone I was told I would be contacted within 48 hours. It's now 11 DAYS and Saks OFF 5th has still not responded. I called again today and was told the investigation takes 10 - 14 Business days. I am not sure what they are investigating but the Philippines call center just apologizes. Apparently the only customer service is that useless Philippines call center. I only wish I had read reviews of Saks OFF 5th before placing my first order with them. Shop elsewhere!

Site is easy to navigate and checkout is quick and easy

I ordered some hardware last December -- paper holder, robe hooks, and towel bar -- for a bathroom I was having remodeled. Two of the items were shipped very promptly and the other was backordered but DecorPlanet let me know very promptly that it was backordered and approximately when it would be available -- very accurately.
My bathroom remodel was delayed by my contractor who didn't get around to installing the Valsan towel bar until Friday June 28-- more than 6 months after I received my order. It was then that he discovered the set screw in one of the mounting brackets was defective and couldn't be removed from the bracket. Even though DecorPlanet's website says it has a 30 day return policy since it was a manufacturer's defect I contacted DecorPlanet's customer service via their chat function. I got to a rep very quickly and described the problem with photos. The rep, Venice Golding, reached out to the manufacturer, who, after clarifying which part I needed, immediately sent a replacement mounting bracket which arrived on Tuesday July 2. Towel bar was mounted on July 3. I couldn't be happier with the customer service I received from both DecorPlanet and Valsan. No run around. No buck passing. DecorPlanet took charge of getting the problem and got it fixed very quickly.