Manga L.

While they do have good sales on manga and anime items, their system is so antiquated! Customer service doesn't seem to know what their system can or can't do. As someone who's getting into manga and anime figures recently, I'm extremely disappointed in this company and the customer service.

I had my card compromised so I had to cancel it. Unfortunately, my bank did a chargeback for an order I did. I was assured by my bank it was fine but it was what it was. I fixed the issue with Right Stuf and paid the fee. And everything was fine. Or so I thought!

All of a sudden, my back order and pre orders got cancelled. What the heck? Customer service said it was because of the chargeback. I thought it was fixed. So now they want money upfront via PayPal. Okay! But some of my orders were purchased by cards and didn't get cancelled and some did. What the heck?

It was like they were making their own policy as it went! Customer service is condescending; that was my first complaint to them. I asked to correct an order because, again, their antiquated system wouldn't let you correct an order once submitted. Well, I placed a big order and just needed help in getting it corrected.

So disappointed. I'll definitely be limiting my business with them. Had I known they were like this, I would not have purchased the Anime membership.