Madeleine M.

Over the course of my last 2 visits to 2 separate walmart locations in Victoria,BC I have experienced the worst from customer service staff (associates) at both locations. On the first visit at the Hillside location on February 19th I had 2 associates suddenly approach my daughter and I; start looking through our bags as we were cashing out and accuse us of not ringing in a tin of juice! The young woman associate deleted the item, then rang through for a 2nd time a tin of fruit, then was told that the item was there. She then rang through a tin of juice (that she deleted!). It was absurd and humiliating. She and her male counterpart were not communicating with us and were accusatory in their behaviour. This on an almost $200 order! And she deleted the item!

2nd experience at Walmart Uptown location. Had an associate (female) literally run up behind me after I rang in my order and asked if I wanted to give her a 5 star review, then she reached over and gave herself the 5 star review! Invasive and inappropriate behaviour.

Note: I'm a support worker who shops at Walmart at least 4 times per week for our agency and the clients I support. If their was another low cost option in Victoria I definitely would not be returning to Walmart.