Margot V.

If I could give America Car Rental negative stars, I would. Renting a vehicle from America Car Rental was by far the worst rental experience I have ever had. We had the option to purchase outside insurance and then present it at the America counter for coverage. The representative told us that our previously purchased insurance could not be processed through their system due to our credit card company declining the transaction. We were then told the only way we could gain access to our vehicle would be by paying for the insurance offered by America Rental Car directly. The entire operation felt like a scam, so at this point we contacted our credit card company to confirm that they were in fact declining the incoming charge from America Car Rental, which they confirmed they were not. We were essentially forced into purchasing an insurance plan through America Car Rental. After talking with other customers at the rental desk, each confirmed that they were dealing with the same situation of being told their previously purchased insurance plan would not be honored. After we were forced into purchasing the insurance plan, we were walked over to another service desk where we were offered a promotion through Dreams Tulum which ironically was the same dollar amount of what we just paid for the insurance through America Car Rental. We were undermined and lied to throughout the entire process. America Car Rental is the most unprofessional, skeezy, conniving company I have ever done business with. Do not waste your time or money with this company.