MariClare S.

Ordered Billyoh Tessa Summerhouse Cabin in April with estimated delivery of 7 weeks, 14 weeks later said summerhouse was delivered. I can only describe this as a glorified Wendy house, the big bad wolf would have no trouble blowing this house down! Having spent in excess of 4 grand, I expected a product of reasonable quality, I was sadly mistaken, the 60 year old garage I removed to create space for this summerhouse was better quality and in better condition. Upon checking the terms and conditions, I contacted the telephone number under the returns section which stated returns could be arranged between 8am and 10pm... this is not true... telephone number is a dead line. The only way to contact this company is through the sales telephone number... surprise, surprise! When you do actually speak to a call handler, don't expect to be treated with respect or dignity, instead you should expect to be spoken to someone who accuses you of lying and states "I don't know what your worrying about, you have 14 days to return, call back tomorrow " Good luck with that, 5 phone calls and 4 emails later, I managed to speak to someone who arranged the return of the summerhouse, they also shared the delightful news that I would be charged triple the delivery cost to have the pile of wood kindling removed and refunded... oh joy! My advice to you... stay clear, find another company to purchase your product from!