Mary P.

I ordered a book a week ago, and asked for store delivery. I received confirmation that the book would be here August 15. The book has not been arrived. They have not changed my confirmation date when I phoned disinterested woman basically told me the date has changed. She did not know the date. The book is supposed to arrive now and it could be any time, but it won't be soon. However, this book is in the stores. Why can't they just go over to the shelf and take the book off and I will come and pick it up. By the way, they didn't mind taking my payment upfront. The worst customer service I have ever had.