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I run a medium-sized web business. The key issues for me are uptime, service, and costs. Having run through a number of not-entirely satisfactory hosts over the years, we have been very pleased with Liquid Web.
Above all, there are no unpleasant surprises. Uptime is more or less 100%. Service is friendly. I am a non-technical owner, so it is important to me that customer support says: "Yes, we can do that for you" when I request that some technical issue be sorted.
Liquid Web are a little expensive and my IT guy is muttering about shifting to Amazon S3. Well, cost is a major consideration so I am not deaf to these appeals. However Liquid Web provides such excellent support that I am really reluctant. If we move I will be much more dependent on his expertise, for one thing! Liquid Web seems like the gold standard, so not easy to give up.
While these guys do provide a service, i. E., they don't just take your money and run, they do it in such a way that the service amounts to a money-trap, empting your pockets by sleight-of-hand and deception.
They make it difficult to contact them, they bounce your emails, they require strange forms to be filled in on exit, they levy extortionate exit charges... these sleazy practices have been well described by others.
Unfortunately their reputation is now so bad that it would seem hardly worth their while to try to rescue their name. I forecast that they will milk their customer-base for all it is worth by redoubling the sleazy tricks before the clientelle dwindles to nothing and they are forced out.
Be warned and stay well away.
Matthew M.'s review of Doteasy earned 5 Very Helpful votes
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Love this company and have been with them for years. We have a VPS. Their service is just what I...
Yes, I don't think there would any choice other than "Liquidweb" if we talk about "Dedicated...
Thank you for your review and for bringing to our attention. We have reviewed your case and we see that we first received your inquiry through phone support on June 15,2017. During the support, we have explained to you that since the 45-day refund period has already passed, we will only be able to issue you a partial refund. We also explained that you would need to fill out our refund request form in order to complete the refund request. Over the phone, we have confirmed your email address with you so that the refund request form could be sent to the confirmed email address. The form was emailed on June 15,2017, but we did not receive any reply or actions from you until September 19,2017 when you contacted us in an email support ticket to inquire about the refund status. We again explained that we
Need the refund request form filled out in order to proceed the refund request. In the email ticket, you agreed to accept the partial refund offer and the case has been resolved.
In terms of getting support from Doteasy, we do offer Live Chat, telephone and email support ticket. We also have a call-back request service so that you can tell us when and where you want us to call you back.
Best Regards,
The Doteasy Team