MoMo G.

Both my husband and I recently received emails from Trustpilot telling us they were deleting our separate and completely individual negative experiences with the same company (Yodel). When we checked these were old reviews we'd done ages ago - but our other positive reviews of the same company were apparently fine! My husband couldn't be bothered to query it but I felt it was the principal of the thing that warranted a reply. I still had evidence (i.e. My receipt) and decided to dispute the decision from their 'content integrity' team and sent the proof they requested that my complaint was 100% genuine and constructive - guess what?! They still wouldn't reinstate it and then I started to look into why to now find numerous people have had ta similar experience. I've written back to them yet again as I'm outraged they are allowing this to happen. It's really shaken my faith in what I thought was a trustworthy site and I am now of the belief big companies can influence them to take down anything they don't like - not what the site was intended for. I'm still giving them 2 stars as I'm trying to be fair and the site is better than nothing but I will no longer trust them as I did. Next time I'll come here and get the truth!