Megan M.

Been trying to get in touch with them about two orders that won't get delivered to my home. I live on a military post and only certain carriers can deliver. Lasership and Pandion can't. Pandion marked an order as delivered and the picture shows it not at my house but at a random gate that no one can get too or get access to the package. Of course, no one from DermStore can get back to me after 4 days. It's super poor customer service and no way to treat customers.
They sent me a canned response about canceling the order. I didn't ask about canceling. I asked about why no one has gotten back to me about the two carriers who won't be able to deliver. I have already filed a dispute with my credit card company. Very much don't recommend DermStore, Lasership, or Pandion after this.

If you have an issue hope you have at least 30 minutes. To deal with their customer service. They are slow and terrible. They did two prints of my holiday cards and they were both messed up. The second being worse. Would not recommend them at all. I still can't get over how bad the customer service is.

Terrible customer service
They have no idea on how to treat customers. They shipped my order with a courier that doesn't deliver. I have had to contact them three times about a refund or reshipment. Such a headache.

Terrible customer service- takes 11 phone calls before it stops hanging up on you
The online chat doesnt work

Customer service agents are terrible. The call got disconnected and she didn't even try to call back

I will never shop here again. Too much of a headache