Melinda Z.

Extremely poor service (GLS Hungary)/ customer service.
They were not able to deliver my package to the pick up point (where i originally ordered it) then I was informed that the wrapping got damaged. Due to these issues they said they must hand over the box by home delivery, in person. As I have limited availability I asked for a delivery at a specific timeframe -their customer service representative said it is not possible and they cannot make exception, I have to be available all day on the agreed date. As it is not my fault that they damaged the package and also that they couldnt deliver by the primary method I find this response from the customer service unacceptable.