I bought a keurig coffee maker about 6 months ago for my office and the water pump has gone out. Keurig said the would replace it so i took pic and emailed them they just keep giving me the run around. Then the people you talk to cant even hardly speak English you have to keep having to spell out words for them. I will never buy another Keurig in my life. I will be taking the out of all the businesses that I own and my home back to a coffee pot.