M N.

I have been trying on 13 October to make a new reservation on goldcar app (for Bodrum Airport 15-18 Oct). During payment process, after putting my mastercard 3D secure code, my debit card was charged 646,25 TRY. I didn't received any confirmation of the reservation. I have been calling to the office in Spain and the speaker said, that he don't see any new my reservation and after one hour money should be back on my account. Transaction have been finally settle on my card 15 October. I have been in Goldcar office on the Airport in Bodrum twice and they said, that they don't see any new my reservation and they advice me to wrote an e-mail to customer service... Of course they said, that they will not rent me a car beacause they don't see my reservation. I wrote a claim on 16th October. It's more than one month and they didn't reply. I sent them bank confirmation, that they charged me without doing a new reservation.

My conclusion - never use they app, they can charge you, but they will not deliver you any car.

Be aware of that searcher site - they are promoting scamming businesses. I have been using skyscanner.ie several times. The best prices almost always is offering lastminute.com or one of the sites of LM Group lmgroup.lastminute.com for example bravofly.com. The problem is that lastminute.com and
bravofly.com and another sites from that group have very very very bad reputation - you can read about that on many sites in Internet. People don't read comment's, just they use searcher as me. I thought that sites promoted by Skyscanner are "safe", but they are not. I booked some flight ticket on brovafly.com, using first Skyscanner.ie to find the cheapest one. The price for ticket have been about 30 EUR lower than on airline site.

After rescheduling of one of my flights, I requested cancellation. My ticket have been cancelled 6 months ago and I don't have still refund or any informations.

Bravofly on 2020-03-05 wrote to me:

"Hi Marcin, Booking ID: *******784

We are writing to inform you that we have confirmed your cancellation request.

We will make the refund of EUR 459.36 to your original payment method. This refund will be made as soon as we receive the amount from the airline, which could take up to 2 months.

Thank you for choosing Bravofly!
Kind regards,

Customer Care Team"

It's already 6 months - no any refund, no any contact from Bravofly (only automatic respond from lastminute.com).

It was not COVID airline cancellation, but typical cancellation requested by me after rescheduling one of my flights.

My conclusion - be aware - do not use Skyscanner - you will find (as me) cheaper tickets than on airlines websites, but you will have problems next (as me), because Skyscanner is promoting scamming businesses. And don't belive that they don't know what is going on with LM Group, because it's very easly to find that informations. They are not banning them, they are supporting, so they are taking part of that scamming.

Bravofly on 2020-03-05 wrote to me:

Hi Marcin, Booking ID: XXXX*******

We are writing to inform you that we have confirmed your cancellation request.

We will make the refund of EUR 459.36 to your original payment method. This refund will be made as soon as we receive the amount from the airline, which could take up to 2 months.

Thank you for choosing Bravofly!
Kind regards,

Customer Care Team

It's already 6 months - no any refund, no any contact from Bravofly.

It was not COVID airline cancellation, but typical cancellation requested by me after rescheduling one of my flight.

Be aware - do not book any tickets with that OTA. No any contacts, no any refunds.