Mona B.

I ordered a dress in October, by December I had to contact customer service to find out why it was still undelivered. I was told the manufacturer was out of product and I could get a coupon for my inconvenience and the dress would be shipped. By the end of January still no dress so I emailed customer service for a refund explicitly stating I did not want a store credit for the still not delivered dress. Dress Barn has thus fsr refused to refund my bank account ststing I returned the item. I NEVER had it delivered. Had I not remembered I had ordered it I would have been out the 77.00 with Dressbarn getting free money for their sorry customer service because they never contacted me about delays in shipping, never followed up with me at all. Dressbarn will never get my business again, after 25 years as a good customer.