They processed a $800 payment but the hotel never found our reservations in their system. Pretty crappy. Called three times and the agents, which are very nice and helpful, couldn't fix the problem because they use another agent to book the hotels and that company wasn't booking it. It was basically a huge waste of time, didn't save any money and now I'm praying that there are not issues getting my money back. Bummer - I really wanted to like this company!