Monty K.

Signed up directly with Britbox after a temporary trial was offered on Amazon Prime. Everything was fine on Amazon, but once I signed up directly on Britbox, severe issues with audio quality and poor video quality. Audio sounds like its very tinny and not even stereo. Asked them if I could switch my subscription to Britbox through Amazon, and they said no, so I'm stuck for a year with a subscription that provides horrible quality.

After paying them big money and traveling with my entire family to the city, I was denied access to the house because they changed their minds. Apparently they messed up the listing and then got to cancel at the last second after my whole family was there. They did not call or reach out, just silently cancelled. I was left with 1.5 hours of calling VRBO to start refund, and left with no place to stay, so instead of a relaxing weekend, have spent the entire time traveling back home with no vacation and just travel time. They should have to pay for MY time! Why is this agency not black listed? VRBO indicated there were other complaints against them when I spoke with them.