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Im a licensed Cosmetologist and have been working with and personally wearing different extensions & extension brands for over 8 years now. These are the worst yet. I was hesitant at first because of the price being so cheap, well you definitely get what you pay for with these. My bottom row that is pictured below has completely broke off after less than 1 month after installing. These were 20in wefts! They constantly matte, I literally have to brush my hair every five minutes or they are completely matted. I contacted zala customer service and they refunded me $50 and sent a conditioning treatment. The treatment isn't gonna save the weft that's completely gone!
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Thanks for that photo and review, lovely. We are so sorry to hear about the matting issue with your weave in order & acknowledge your experience as a licensed cosmetologist. This is disappointing to know as we strive to provide quality products.
We understand that a resolution was already offered by our team and are sad to know you're still not completely satisfied. If the resolution isn't to your satisfaction, you can always let our team know via email at support@zalahair.com so we can further review the matter for you. Thank you!