Carmela D.

I booked a rental car through Expedia found out this was not located in the airport of Houston. It was located at a hotel offsite. We had someone with us that was in a wheelchair. They provided a shuttle that was not handicap accessible. Me and my husband had to split up. I went to get the car had a problem because the reservation was in his name. They charged me more money now for a second driver, because he was not there to pick up the car. Then they asked me for a declaration page from the insurance company, which we do not travel with and did not have with us so then they charge the extra fee for that, this took a total of three hours from beginning to end as my husband and son at the airport outside, waiting for me to return to pick them up after three hours. This was a total nightmare. I was very unhappy and unsatisfied Customer.