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Our order was submitted weeks ago but the parcel has not been delivered.
No response to emails or online feedback
Tip for consumers:
This organisation was great in the past however, in the last twelve months there has been a massive decline with service and prompt delivery. My experience is reflected with other online feedback.
Very poor customer service.
I suspect that profiles are a scam! 100 % response rate was not the case at all.
Hourly rates were double what was quoted when candidates finally responded.
Tried cancelling the contract on the website and was unable to do so. There was a bug on their website that would not allow you to cancel. Very unprofessional and very deceptive and misleading.
Tip for consumers:
Do not use care.com . Customer service is poor and question whether the candidates exist.
Products used:
Signed on line.
Suspect the candidate profiles are all fake.
* Care.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Nadia D.'s review of Care.com earned a Very Helpful vote
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Empty.
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Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001823 when you message.