Noah H.

18 days after my father-in-law died, there was a letter in the mail from Credit One Bank saying that they received a change of address to his account per his request. We have been through & organized his paperwork & wallet. There was NO Credit One Bank credit card to be found ANYWHERE. So, we called (after verifying that the listed number in the letter is in fact the real one) but without the account number (all the letter has is the last 4 numbers) they would not do anything, not even send us to the Fraud Department. They said to send the death certificate. So I made a copy of their letter & sent them the death certificate. We were told that after they got that, the account info would be sent so we could see what was going on.

A month later his address received a letter saying "Thank you for contacting Credit One Bank. We received a copy of the Death Certificate...The Social Security number and/or date of birth listed on the Death Certificate do not match our records. To complete the account closure, please send a copy of the following:
Driver's license
Social Security card"

So I made a copy & sent it, confident that I would have the closure I needed to not worry about someone fraudulently having an account with dad's name on it.

WELL, 2 weeks later there's another letter. It says "Credit One Bank received information that [he] is deceased. To complete the closure process of the above-referenced Credit One Bank account, we need a copy of the Certificate of Death."

I called & explained that that was already sent. I was told again that without the account number or the social security number they have, they can do nothing! So the guy on the phone claimed to "put a block on" further letters & if we get one to disregard it. We can report the fraud to the credit bureau. WOW, just WOW.

I can tell you that when my father-in-law died and we turned off his internet service, they acted like they were helpful and sent a box to return the equipment and gave us a very reasonable amount of time to return it, compared to dish network. However, THEY DID NOT SEND A LABEL even though the instructions and the website said a shipping label is included! We called and were told that we could take it to any UPS and they could send it out "as is".

WRONG! The UPS Store said that many people had come in saying that exact thing and that UPS did not have a contract with Hughesnet. What losers! If you aren't going to pay for the return shipping, don't pretend you are! Just be straight forward about it! They didn't even provide the address to ship the equipment to (of course not, they want $500) so I made the guy on the phone spell everything out letter by letter because I couldn't understand what he was saying when I called to tell him what we discovered about the LABEL SCAM! He didn't even try to deny it, by the way.

After reading MANY other reviews, I wonder can't help but wonder, if his bank accounts hadn't been frozen, would the money would have been stolen from him anyway, even though we sent everything back? We ended up going to the post office & paying $25 (money well spent!) to send it insured for $500 & with tracking info. The day after USPS showed it had been delivered his online Hughesnet account login no longer worked & the profile on their community that I was hoping to use to warn other customers with COMPLETELY disappeared! No acknowledgment of thanks or anything! If we hadn't been told able the LABEL SCAM by the guy at the UPS store, we would still be trying to play their game & waiting for a label thinking they were legit.