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BBB Case Number *******
01/25/2023
Complaint: *******
The complaint in detail on or about 08/29/2022, Credit One advised me they were changing my credit card from a VISA to an American Express and would be sending me a new card and was not giving an option.
I make my payments from day 1 through my bank to keep a record, which shows they accepted my payment on the 4th or 6th of every month, which is early, and so every payment made from that point, they say my payment was not received after several calls, emails to their website they correct it after a bunch of harassment and nasty messages claiming they are going to close my account, etc.
Now it's a new year.
The problem is still not fixed.
Tip for consumers:
CREDIT ONE Response is
To speak with a representative in the US, you can call our Customer Service number and ask to have someone in the US call you back.
It may take up to five business days for the follow-up call to occur.
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