Omar K.

I have never been so consistently disappointed by one company in my life. All I wanted to do was change my flight itinerary.

Calling the customer service number for over a month, it does not work or ring. So we are left with no other option but to go through the customer service chat. This is where it gets interesting, because every time you start a new chat with a new agent, you get a different quotation and set of information with your request. It is hilarious.

I contacted 4 agents on separate chats, these are the responses I recieved, ON THE SAME BOOKING REFERENCE, ON THE SAME REQUESTED ADJUSTMENT!

1. Sure sir, we will accomodate all your requested changes for an additional fee of AED 1350, shall I send you the payment link now?

2. Sorry sir, the airline is not allowing us to make any changes to the flight itinerary, we will have to cancel the flight path, but you do not qualify for a refund sir

3. You qualify for a refund, however, we cannot confirm how much the refund will be as this will be determined by the airline.

4. We will make the necessary changes, however, you need to pay a penalty fee of 2,050 AED, shall I send the payment link now?