Bath and Body Works is using Laser Ship to ship its products. The first order was lost, so I had to re-order. I specifically asked that a different shipper be used as I found out that Laser Ship had horrible ratings and a history of losing packages. Bath and Body sent my package out and AGAIN, despite my request, they used Laser Ship. When I discovered this, I called Bath and Body Works and was told they had no control over who shipped the packages. Well, today my son received the package, but the Laser Ship delivery man left the package outside of his apartment building! Google Laser Ship! I have been shopping at Bath and Body Works for years and am very disappointed that my concerns with Laser Ship were totally ignored.