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From Confirmation of Booking 2 weeks ago to Fully Booked in LESS Than a Day!?
I have booked with Happyrooms.com for 2 Consecutive Stays on 17 - 21 November and 23 - 26 November 2 weeks ago.
I have received the Confirmation Emails for both, printed out with the Vouchers, and here I am, just Less than one day before the Trip, receiving an Email that the Hotel we already booked 2 weeks ago is Fully Booked!?
This is Outrageous!
And now we are still facing Bumps with Relocation for the Bookings, please do resolve the issue for us, as we are Losing Trust with the Site.
* Update
Reservation Code: ******* and BMVCQ754YBMH
For 17 - 21 November and 23 - 26 November Respectively.
** Latest Update
Received news of being unable to confirm until the Actual Day Morning when we will be on Flight and Reaching by then.
How will Happyrooms.com guarantee us that we will have a place to stay, and How will we be compensated if the accomodation is still not ready by then?!
This Last-minute Notification has caused a Major Bullwhip Effect to all of our Entire Itinerary and Schedules.
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Dear Marke Pang Wee!
Please accept our sincere apologies for all the inconveniences caused. This is the unacceptable situation and we fully understand your indignation. Unfortunately, the problem was caused by our partner, who informed us about the rooms’ unavailability too late, and then our partner was not able to find the solution promptly. However, our company strives for the high-quality service, and, in this case, we take all responsibility for this incident. Please accept our sincere apologies for all the inconveniences caused.
As far as you remember, we offered you the alternative reservation, but we should admit that our partner was not able to confirm the alternative reservation rapidly. We exerted every effort to provide the best possible solution, but, unfortunately, you preferred not to wait.
Also, we offered you the considerable discount for the future reservation, in case, if you received our offer of the alternative reservation, but you refused to accept it.
According to your cancellation request, we had to cancel both reservations with the full refund. We hope that you have already received the refund.
We are very sorry that the incident was not solved promptly and successfully.
Please accept our sincere apologies for all the inconveniences caused.
If there are any other issues that need to be addressed, now or in the future, please don't hesitate to contact us complaints@happyrooms.com