Pearl D.

My experience with Turo was nothing short of a nightmare. After spending hours until 2 am discussing my issue with their customer agent, they failed to resolve the problem that stemmed from their own errors. When the issue was finally addressed in the morning, the price had skyrocketed due to changes made by Turo, not the host. Despite providing screenshots of my conversation with the customer agent, Turo arrogantly brushed off my request for them to cover the price difference caused by their mistakes. Their smirking indifference and lack of accountability were beyond frustrating. This entire ordeal has left me utterly disappointed, and I have already uninstalled the app. My trust in Turo is shattered, and I will never consider using their service again. One star is generous given the awful and negative experience I endured.