Paula W.

I ordered 60 personalized Christmas cards and envelopes. Received all of them but 40 were unusable due to printing quality issues - red ink splayed down the middle of the card and some with white ink roller marks across the middle. Quality control was non-existent for my order. Then when I requested a reprint for the 40 bad cards, they said someone would call me to arrange what I needed. I needed the cards to be sent to another address (mine, since I am home now from Christmas and has the first ones sent to my family elsewhere while I visited). So then without even a follow up email or phone call, the new 40 cards are on their way to my 85-year-old relative who will worry like anything that I have not gotten them. Probably will go to the PO himself to try to mail them to me - by then it will be well into January. Anyway, NYT Wirecutter is wrong about this company and it surely has paid for its own 5000 Google reviews showing 4.8/5 satisfaction. That's just not possible with such a bad quality control and customer service process! Who owns this company anyway? Here are 6 examples - 3 with the red ink in the middle and 3 with the white stripes. Just awful!