Cancellation option had been included during reservation. No rental took place, and they refused to refund money, saying that I didn't call them straight away-what I did, but nobody picked up the call at 2 am in the night! They just charge me without provide any service for rental, even with additional cancellation fee - no refund done.
Dear Andrew S.,
Thank you for your comments.
The cancel protection can be used before the rental start time.
Thank you.
Kind regards,
CarFlexi.com