Colin R.

Order number GBD*******

Ordered shed 12' x 8' 25th of may delivered 1st June missing parts; both doors and the roof missing, one gable end broken, delivery driver on video call at time of delivery and for whole duration of delivery had no interest in me the customer, I suspect this is why he drove away with some of my order still on his truck.

Parts to be delivered couple of weeks later but delivery driver reported that nobody was at address and nowhere safe to leave parts. I have Ring doorbell and my front & rear gardens are enclosed with fences and gates, regards anyone calling at my door Ring recorded nothing other than myself, family members & the postman on that day, so it would be reasonable to say that the delivery driver had not called to attempt delivery at all.

Nearly two weeks later missing parts delivered along with gable to replace damaged one, gable end delivered was for wrong side despite having sent pictures to help identify which side needed replacing.
One week later correct gable delivered.

On starting to build the shed I discovered that I had not been supplied enough rails to finish the panels as had only been sent rails for 8' x 8' instead of 12' x 8' shed also missing was the gap fill times 2 for rear of shed. As I had started the build I could not wait another two+ weeks for parts to be sent so had to buy four lengths of 27mm x 44mm x ******* from B & Q.

When doing the roof felt I followed instructions as given; measuring shed then adding 140, shed was 3570 + 140 x 3 which leaves the felt short by 130 on the last strip from a 11m roll I also found that four of the six sills were unusable due to being twisted and bent. I contacted Customer services again on 3rd September and was told over the phone that parts were ordered and would be sent within two days. I then received an email requesting pictures which I provided. 11th September I contacted Customer service again as nothing had arrived to discover that none of the items had been ordered at all. Ordered over phone after a lot of debate and received two weeks later.
As others have reported build quality is very poor gaps between panels, roof supports not thick enough to support 8 foot roof (sags in middle). Customer service poor. Valued as a customer again poor.
As advised on other reviews here, do not buy from this company service & quality is awful.

Date of experience: 25 May 2023

My unit was bought last August, started having problems with dead zones on screen and unit doing really random things i.e. Changing screens, volume and radio. I contacted eonon and the vendor top perfect electronics in April, one month later they agreed unit needed sending back. Now in August and contacted Amazon instead stating that in accordance with UK law vender is responsible for return within first year of warranty, thankfully Amazon are better than Eonon and Top Perfect and acted quickly to give me a full refund.
Please do not get involved with either of these as they will not and do not honour the warranty, just give you the run around bouncing you back and forth between them.
Poor quality unit and absolute sham warranty