THIS IS A GOOD ONE- They work off of an ISLAND somewhere way way out in the Ocean.! You have no LEgal recourse to receive any refunds, exchanges, or legal prosecution of any kind.
CONTACT your Local STATES ATTORNEY GENERALs Office, (Every state has a WEB site) File a Consumer Complaint with them, that will be your only hope... If you don't complain - They will keep it up if they can get away with it! PROMO CODES is part of their SCAM!
Trust me, these people know how to rob your WALLET!