Pete L.

I usually don't fly via Emirates, preferring to fly via SQ or Star Alliance flights. Flying to Malta recently changed my perspective. For a close to 20 hours of flight including wait time in transit, I must say Emirates impressed me with all aspects of services for both international and regional part of my flights. The coherence of quality (e.g. Food wise) was impeccable. For their pricing, it's no wonder why Emirates is superior in all sense.

This is an extract of email feedback to the company:

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I am writing to officially communicate my feedback of the service rendered by the senior manager xxx. He has been advising me on the trading of US$ 30K invested into this account in the past two months. You will note that I have lost *all* this amount as of this week. I am communicating here what I consider a factual account of communications between us in the past two months. I can forward email evidence if this is required.

1. First, I must acknowledge his diligence in contacting me as soon my account was started and he made it a point to contact me almost every night either via email or call. To qualify, I am a totally new beginner when it comes to trading, so I did welcome his daily call to give me advice and recommendations.

2. He started by inviting me to trade in FOREX, which I found already a little stressful as I was not familiar with the different currencies and why buy/sell 'this' and not 'that'. On the whole he did direct me to learn from websites like investing.com to look at the daily recommendations and also to check for 'financial reports' that were to be announced each day. Mostly, he directed to buy in relatively small quantities, in different currencies such as US/CAN etc. It was an interesting start even though it was already quite stressful to watch the fluctuations every evening.

3. He very quickly suggested injecting more money so that I can have a wider margin to purchase GOLD, which he recommended at that time to be advantageous for me, to counteract the fluctuations in US dollar. (he repeatedly suggest that US dollars will be going downwards but this did not happen).

4. From $500, I was encourage to inject another $1000, and very soon it reached $10k. I understood and clarified with him from the start that I was only prepared to trade within the limit of $10K as I was quite happy with getting a return of 10-15%.

5. Unfortunately gold price went downhill in Sep-Oct, and if not for the Israel-Hamas war that started in 7 Oct, I would have actually lost the principal amount then already.

6. When the Israel-Hamas war started and gold price went up, there was a recoop of loss of earlier days. That was when he suggested that I should venture into OIL. As price he says can "go up 10 points" very quickly, so unfortunately for myself then (looking back), I trusted his recommendation since he cited that 'what happened in GOLD can happen in OIL'. I actually had to request for credit limit to achieve a further injection of 10K into the account.

7. While yes the oil did go out, the later days saw him prompting me to buy oil which unfortunately later started to slide. He then suggested that I should inject more money (at least 25K) so that I can buy into stocks of APPLE, MICROSOFT, because of the 'earning season' now. He repeatedly suggest that I can recoop my loss if I am willing to inject more money.

8. At this point, I was already very stressed out by the whole situation and nightly call/emails. I had repeatedly told him that I only have 20K to 'spare' in my bank and in fact I was hoping to withdraw some after getting some profits from the oil trading. He immediately told me to cancel the withdraw as my margin was not in a favourable position.

9. In the last week, I had to travel overseas for work. I was not able to monitor my account as closely and also he was not able to communicate with me as much. This was when OIL slided quite dramatically, and I tried to hold my position as long as I could with an additional 10K. He assured me that OIL will recover in one if not three days. This was obviously now I know a lie, looking back.

10. I have written my feedback to him as well. That I was disturbed particularly by two things:

I. That he introduced me to FOREX, GOLD and OIL so rapidly even though I have repeatedly told him I am not into trading for large gains in a short time. I am happy with small gains at the start and to hopefully see gradual gains over time.

Ii. That he did not respect my request to keep to the limit of what I am prepared to trade. And kept on encouraging me to trade and to just 'watch the margin' that it does not fall below 100%. He kept mentioning his clients were investing in the 100k of dollars in stocks.

I understand of course that it is advantageous to him that I trade regularly. But surely this should not be at the expense of my total loss of my principal amount invested in this? I am after all a beginner and to have such a bad experience from the start is really unfortunate.

I dont know how this feedback can help your company to improve on the services in future for very ordinary beginner person interested in trading. I hope it can be helpful, after such an expensive lesson learnt on my part. I was grateful that another person from the company called me the other day to check on my situation. I am not sure if she is genuinely wanting to help to salvage my losses. If so, I am for sure very grateful for the support. Till now, I am very traumatised by the whole experience. It affected my sleep for past two months and also concentration at work.

Thank you for your attention to this email.

Yyy