Phia L.

I recently bought my kids their back to school clothes at H&M, as I always do. The store was very busy and I can totally understand why the check out lady was overwhelmed. When I got home (an hour and a halfs drive from the nearest H&M) i realized the tags were still on a few of the multi packs i bought. So, naturally I emailed. At first i got a great response and was told they completely understand why cant just drive to return as i live too far away. They put me in touch with the back office to organize the refund. Then started the very long thread of emails. I had to keep sending photos of the tags then the receipt, then the price, tags, then they needed the wash label from inside the clothes and then they asked me to send more photos of the tags and so on. It is still not resolved and it looks like after 3 weeks it might never be. I am so disappointed.