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PARTH K.

Contributor Level

Total Points
81

1 Review by PARTH

  • vidaXL US

6/6/23

I had a pathetic experience with a TV stand I recently purchased.
1. All the parts I received were un-labelled. Screws as well as wood pieces.
2. Step 7 of the manual was very confusing. There was no marking on where it had to be placed nor a hole punched.
3. There were no holes drilled for 70% of parts. I had a hard time marking and making holes
4. Holes for door hinge were incorrect.
5. There was a lot of wood dust inside the package.
6. I requested for call back but never received it. The chat support guys asked to watch youtube video but there are none for specific model.
I somehow managed to assemble the product not perfectly though. But it was a terrible experience for a decently priced item.

Products used:
TV stand

Service
Value
Shipping
Quality
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Webcare G. – vidaXL US Rep

Dear Parth,

I am sorry to hear that you have received a damaged product, and I would like to have the correct order number, in order to identify you.
I will contact you in private to see how I can assis you further.
Regards,
Andreea
VidaXL

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