Rachel S.

They had us sign a contract that stated we had the higher damage coverage, but when we filed a claim after 80% of all furniture was delivered damaged, we were told we only had the $.20/pound coverage. Carefree ignored our request for a refund or damage reimbursement.

When the movers arrived with our items they stated they could move everything up to 70 feet without incurring an additional fee. I'm not sure where they got frustrated, but we couldn't even get them to do that. As you can see below, they left everything at the edge of the road (they wouldn't even move it to the storage box pictured), which I suppose is an improvement because they threatened to leave everything in the middle of the road until we called the police.

Almost every piece of furniture was damaged - couch upholstery, wood surfaces were scratched and tape was applied directly to some of our wood furniture.

If you're just looking to get from point A to point B, I'm sure they're good. But if you like anything that you own, I probably would choose a different company.